NCPTF is hiring an Operations & Communications Manager

NOW HIRING: Operations & Communications Manager

The Operations & Communications Manager is a mid-level professional who serves as the on-site lead for all Missing Child Rescue Operations. Working closely with the COO, Program Director, and Director of Development, this role translates months of strategic planning into seamless on-the-ground execution. This person is the primary operations point-person at every operation—managing vendors, directing volunteers, guiding day-of logistics, and supporting participants and partners with calm, confident leadership.

This position also serves as NCPTF’s operational communications hub, coordinating creative vendors, managing information flow across teams, and supporting Development in telling accurate, compelling stories about Missing Child Rescue Operations and partner impact.

The ideal candidate is a self-starter who thrives under pressure, and someone energized by travel.

Key Responsibilities:

1. Operational Coordination & Event Logistics

Partner with the Program Director to plan and execute logistics for Missing Child Rescue Operations, and events, including travel, lodging, vendor contracts, participant registration, and day-of scheduling.
Manage calendar invites, reminders, and communication flow for all operational phases (pre-, during, and post-event).
Maintain documentation and task tracking to keep all operational milestones and deliverables organized and accessible.
Capture and consolidate debrief notes and follow-up actions after each operation or event.

On-site Missing Child Rescue Operation Leadership

Serve as the primary on-site lead for all Missing Child Rescue Operations, acting as the central coordination point for vendors, volunteers, contractors, participants, and sponsors.
Direct day-of operations with professionalism and calm, adapting quickly to real-time needs in a fast-paced law-enforcement environment.
“Manage up” confidently with senior leaders, law enforcement partners, and external stakeholders to keep operations moving.
Represent NCPTF on the ground, maintaining the highest standards of discretion, professionalism, and trauma-informed practice.

2) Communications & Media Coordination

Serve as the unified source for event communications—internally and externally.
Maintain relationships with creative vendors (ads, social media, photo/video) and guide them to accurately capture and communicate NCPTF’s mission.
Partner with the COO and Development to steward NCPTF’s brand—coordinating creative vendors, supporting content and campaign planning, and contributing marketing and storytelling insight to honor our partners and mission.
Manage information flow among sponsors, vendors, contractors, volunteers and NCPTF teams, ensuring message consistency and accuracy.
Coordinate with the Development team on sponsor visibility, partner messaging, and co-branded materials for events.
Arrange and oversee on-site media support during operations, ensuring professional representation, trauma-informed practices, ethical storytelling, and privacy compliance.
Manage pre- and post-operation media touchpoints (press coordination, content contractors).

3) Cross-Team & Partner Coordination

Maintain accurate and timely records for all partner, sponsor, and communication touchpoints, to ensure alignment across Operations, Development, and Leadership.
Partner with Programs to manage controlled access to sensitive operational materials.
Track partnership communication across teams to maintain one unified channel of outreach and documentation.
Manage internal and external communication touchpoints with partners, ensuring accuracy and timely updates.

4) Support for Campaigns & Outreach

Collaborate with the Director of Development on campaign-related materials, donor outreach, and partner communications.
Assist with coordination of sponsorship fulfillment across operations and fundraising events (logo placement, media inclusion, messaging, & acknowledgment assets).
Ensure communication and promotional materials reflect NCPTF’s mission, voice, and visual identity.
Manage relationships with contracted media and communications professionals (photographers, videographers, social media, and ad support) to ensure deliverables align with campaign and event goals.

Key Relationships:

Internal: Program Director, COO, Director of Development, Executive Assistant, Programs team, Volunteers, and Board Members.
External: Operation participants, vendors, sponsors, contractors, donors.

Success Profile:

Operational Communicator: Keeps all parties informed with clarity and consistency.
Organized Executor: Tracks multiple timelines and ensures deadlines are met.
Professional Representative: Handles media and partner interactions with tact and alignment to NCPTF’s values.
On-Site Leader: Remains steady, clear, and solutions-oriented during fast-moving operations.
Events Specialist: Naturally anticipates needs, reads the room, remains detail-oriented and directs complex logistics with confidence.

Qualifications:

3–5 years of experience in event operations, logistics, or communications (event production experience preferred; nonprofit or public-safety background a plus).
Experience leading large-scale, high-stakes events or operations requiring on-site decision-making and participant coordination.
Strong situational awareness and ability to lead calmly under pressure.
Strong written and verbal communication skills; experience with briefings and external coordination.
Proficiency with collaborative tools (Asana, Notion, Microsoft, Slack) and CRM systems (HubSpot experience strongly preferred).
Marketing or communications experience is a strong plus, especially for candidates who enjoy storytelling & branding.
Experience managing event volunteers and/or contractors preferred.
Understanding of trauma-informed communication practices and child protection principles.
Travel Requirement: Regular travel for Missing Child Rescue Operations, events, and on-site coordination.

Guiding Principles

Professionalism: Represent NCPTF with integrity and respect in all communications.
Clarity: Maintain unified, timely information flow between all partners.
Accountability: Track, document, and confirm completion of all logistics and communications checkpoints.
Consistency: Ensure NCPTF’s voice and branding remain aligned across every touchpoint.
Collaboration: Support cross-team efficiency by bridging programs, development, and operations.

Compensation

Salary range: $65,000–$75,000, depending on experience and qualifications.
Comprehensive benefits package, including health insurance, retirement contributions, and paid time off.

Why Join NCPTF?

Mission-Driven Work: Contribute to a cause that directly impacts the safety and well-being of children.
Growth Opportunities: Play a pivotal role in shaping NCPTF’s development program.
Flexibility: Work remotely with opportunities for meaningful engagement.
Collaboration: Be part of a team that values innovation, transparency, and professional growth.

To Apply:

Please submit your resume and a cover letter detailing your interest to hr@ncptf.org. Applications will be reviewed on a rolling basis, with priority given to submissions received by December 31, 2025.